Complaints Handling Process

Crazybutterfly s. r. o. is committed to deliver high-quality service to all of its clients. One of the ways in
which we can continue to improve our service is by listening and responding to the views of our
clients and stakeholders.

Who may complain?

Any person, organization or their representative who is dissatisfied with our products or services, for
any reason may submit a complaint.

Who to contact

If you are unhappy with any aspect of the service which you have received, kindly raise your issue
immediately with the Support Team who will be happy to assist. Complaints can be raised by:
 Sending an email on:  complaints@crazybutterfly.net or
 Writing to us at the company’s business address at: Partizánska cesta 580/19 , Banská
Bystrica 974 01, Slovakia

What Information to include when lodging a complaint

When making a complaint, it is requested to briefly set out all of the facts regarding the issue and
provide the following information:
 Name, identification number and contact details;
 Copies of any documentation supporting the complaint.

 

Formal Complaints Procedure

 Upon receipt of a complaint, unless your complaint can be resolved immediately, we shall
send a written acknowledgement to you within two (2) working days from the date of receipt
of the complaint.
 A member of our Support Team will endeavor to resolve any complaint promptly within fifteen
(15) days from when the complaint was received by us. If more time is required for our
investigations, we will notify you accordingly on the cause of delay and provide you with an
indication of when the solution is likely to be provided. We will send you a final decision in
writing, detailing actions taken to resolve the matter.
Information and personal data provided when lodging a complaint, shall be treated in accordance with
our Privacy Policy.